In order to get our clients set up with a wholesale account, we require you to have a storefront (whether brick and mortar or online) and provide us with a valid copy of your Resale Certificate, billing and shipping addresses, email, phone number and website. Orders will not be processed until all of this information is made available. When placing your order, please notify us immediately with any changes to your account information.
Wholesale orders that include furniture: There is a $2500 opening order and $750 re-order minimum.
Wholesale orders without furniture: there is a $400 opening order and $200 re-order minimum.
Wholesale orders for custom items require a 50% deposit when the order is placed.
ANY ORDER CANCELLATIONS OR ORDER ADJUSTMENTS MUST BE MADE IN WRITING VIA EMAIL TO: email@example.com
We ship all wholesale orders from our Furniture Annex in High Falls, NY, about 2 hours north of NYC. Shipping rates are calculated based on transit distance from High Falls, NY to your location, weight/volume, and other factors such as whether or not there is an available lift gate (please see additional factors below). We will contact you for approval if the shipping cost exceeds 25% of the merchandise total.
If you require a specific delivery date, please notify us at the time your order is placed and provide us with a start ship date and cancel date (preferably a window of 10 business days). If an order is unable to be sent within the provided shipping window, we will contact you for approval before proceeding.
Other shipping factors that may require additional charges are the responsibility of the customer and will be prepaid upon delivery. Here are some common examples:
Please note: We do not normally ship wholesale orders to residential addresses. We only make exceptions for those whose business is located in their home.
NECTAR WILL NOT BE LIABLE FOR ANY OF THESE ADDITIONAL CHARGES.
Unauthorized refusals of shipments will result in payment of all shipping charges and a 20% re-stocking fee. Any additional charges applied by the delivering carrier for residential deliveries, inside delivery, lift gate or other accessorial charges will be the responsibility of the buyer. Nectar maintains the right to send secondary invoices for charges determined by the delivering carrier at the time of delivery.
On occasion, we offer free shipping on orders. In all cases, free shipping applies only to items currently in stock and does not apply to sale items. Furthermore, free shipping offers do not apply to special delivery situations such as delivery appointments, inside deliveries, international deliveries, lift gate required, etc.
If you have your own account with a carrier, please provide us this information at the time of ordering and we will book with your designated carrier.
Nectar does not offer drop shipping services.
Average lead time to receive an order is anywhere between 2-8 weeks, but we can often ship the same week the order is placed if those items are in stock. This can vary greatly as our inventory is constantly turning over. Please feel free to contact us if you would like to request an ETA for your order, and we will do our best to provide you with the most accurate estimation based on current information. Nectar will contact a customer for order processing approval if the lead time has exceeded 90 days (from the day the order was placed).
We do not extend terms. Orders will not be charged until the day before the order ships & cannot be packed or processed without payment information. Please fax/e-mail the Credit Card Authorization Form with your payment information (see our Forms & Resources page). We accept all major credit cards including Amex. You may also send a check or wire transfer.
Please call or email for a freight quote so that you can include the cost of shipping with your payment, or you may also provide a credit card for the shipping portion.
Please note: There is a $25.00 fee for returned checks.
Nectar will contact a customer up to three times to collect payment information so that the order can be processed (via phone and/or email). The fourth and final contact will notify the customer that their order will be automatically closed within 48 hours unless Nectar is contacted with payment information. If the order is closed, the goods will be released and a new order must be placed.
All backorders will ship unless cancelled by the customer. Backorders must be cancelled in writing via e-mail to firstname.lastname@example.org.
If the backordered items must be sent via freight (packed on a pallet) we will ship once the merchandise total is $400 or above, or the customer may elect to add items to ship with the backorder to allow for a lower freight percentage. Nectar will combine items from existing open orders when shipping unless instructed otherwise.
In the event that an item arrives damaged, please send us detailed photos of the item, the area damaged, the interior packing materials and exterior of the box to email@example.com to be eligible for a refund or credit.
Claims must be received within 72 hours of receiving your shipment. CLAIMS NOT REPORTED WITHIN THIS TIME FRAME WILL NOT BE ACCEPTED. Unfortunately we cannot offer any exceptions to this due to the shipping carriers’ requirements.
Items returned and deemed to have no damage or defect will incur a 20% restocking fee per item along with shipping costs to and from your company's address.
All original boxes and packing material must be retained to have your damage claim processed. Nectar must authorize all returns, adjustments, deductions or chargebacks. A customer service representative will contact you within 3 business days once your damage claim form has been submitted.
The Nature of our Antique, Reclaimed and One-of-a-Kind Items
Please note that no two items, whether vintage or newly made from reclaimed or recycled materials, will be the same. Handcrafted with skillful hands and careful attention, each item has inherently unique qualities in texture, size, color and finish, that which we believe lends each item its true character and story. We cannot guarantee exact replication of handmade goods from one piece to another, and so these variations will not be regarded as ‘defective.'
We thoroughly inspect all of our items before delivery and will notify you of any excessive differences from the product featured on our site.
We do not accept returns for undamaged goods. All returns for damaged goods must be authorized by Nectar. Any items returned without approval will either be refused, or you will be responsible for all shipping charges in both directions plus a 20% restocking fee.
All custom-made items are ineligible for return.
Returned items must be received completely unassembled and unused, in their original condition and packaging, complete with all materials. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. In the event an item is returned in a condition where it cannot be resold, you will be charged full wholesale value of the merchandise.