At Nectar I witnessed relationship dynamics every day for 12 amazing years until I closed my last physical shop this past November. I would say people watching is one of the things I will miss most about having a brick-and-mortar, especially living in a small rural town in winter where it can be easy to isolate. By the way, I don’t mean “witness” as in creepy voyeuristic tendencies. I simply relish the different complexities and subtleties of the human experience, and I learned a tremendous amount through holding space where all that could play out-- one cup of tea and purchase at a time. It was like living theater! And yes, I only took in the details in quick, sideways glances between doing myriad other tasks, conversations and questions fired off by staff and other customers, phones ringing and the rest.